Refund Policy
Please read this Policy before placing an order. Payment for an order constitutes your agreement to the refund terms.
1. General principle
Due to the digital and immediate nature of the services provided, refunds are generally not possible once order execution has begun. An order is considered started immediately after successful payment and processing by the system.
2. Cases where a refund is possible
A partial or full refund is considered only in the following circumstances:
- The service was never started due to technical issues on the Service's side (not the user's fault)
- A double charge occurred for the same order
- The order was in «Pending» status and was cancelled at the Service's initiative
3. When a refund is NOT issued
🚨 Refunds are NOT issued in the following cases:
- The order is in progress or has been completed (including partially)
- The user changed the content link or deleted the content after placing the order
- The user's account on the platform (Twitch, Kick, etc.) was banned, restricted, or deleted — for any reason
- The result does not meet subjective expectations, provided the service was delivered in accordance with the order parameters
- Payment was made in cryptocurrency — all crypto transactions are final and non-refundable by their nature
- The Service Rules or Terms of Use have been violated
- More than 7 (seven) days have passed since the order was placed
- The user initiated a chargeback (bank reversal) for the disputed transaction
4. Internal balance top-up refunds
Funds deposited to the Service's internal balance may be refunded if all of the following conditions are met simultaneously:
- The request is submitted within 7 days of the top-up
- The funds have not been used to pay for orders (either fully or partially)
- A 10% fee is deducted from the refunded amount (to cover payment provider costs)
- Refunds to a crypto wallet are not made
5. Refund request procedure
- Contact the support team: [email protected]
- Include in your request: Order Hash ID, account email address, description of the issue and reason for the request
- Requests are reviewed within 5 business days
- If approved, the refund is made using the same payment method
- Processing times: Stripe — 5–10 business days; other methods — as per the provider's rules
6. Chargebacks (forced bank reversals)
🚨 Initiating a chargeback without first contacting our support team constitutes a violation of the Terms of Use and entails:
— immediate permanent account ban with no right of recovery;
— cancellation of all active orders without a refund;
— forwarding of debt information to relevant authorities.
Please always contact us first — we are ready to resolve any disputed situation.
7. Contact
For refund inquiries: [email protected]
Please use the subject line: «Refund Request — [Order Hash ID]»