Public Offer Agreement
This document is a public offer — a proposal by streamreach.net to enter into a service agreement on the terms set out below. Acceptance (unconditional acceptance) of the offer is the placement and payment of an order on the streamreach.net website. From the moment of acceptance, a legally binding agreement is established between the User and streamreach.net.
1. Parties to the agreement
Service Provider: The international online platform streamreach.net, operating without legal entity status, accessible at: streamreach.net. Contact email: [email protected]
Client (User): A natural or legal person who has accepted this offer by placing and paying for an order.
2. Subject of the agreement
The Service Provider provides the Client with promotion services on streaming and video platforms (attracting viewers, followers, views, AI chat bots, and other services as listed in the current catalog on the site). Services are delivered through third-party technical partners and providers. The Client independently determines the service parameters when placing an order.
3. Offer acceptance procedure
Acceptance is completed by performing the following steps in sequence:
- Selecting a service from the catalog on the site
- Completing the order form (content link, parameters, email address)
- Selecting a payment method and confirming the order
- Successful completion of payment
From the moment of successful payment, the agreement is considered concluded. This offer, the Terms of Use, and the Service Rules apply to it collectively.
4. Price and payment procedure
Service prices are set in US dollars (USD) according to the price list published on the site at the time of placing the order. Payment is made in full before services begin.
Available payment methods: bank card via Stripe, cryptocurrency via Heleket, account internal balance. The Service Provider does not store the Client's payment details — all processing is handled by certified providers.
5. Rights and obligations of the Service Provider
The Service Provider undertakes to:
- Begin providing the service within a reasonable time after receiving payment
- Ensure the current order status is displayed in the user's account
- Review justified claims from the Client within the established timeframes
- Ensure the confidentiality of the Client's personal data in accordance with the Privacy Policy
The Service Provider has the right to:
- Engage subcontractors (third-party providers) to fulfill orders
- Suspend or cancel an order if the Client violates the offer terms or Service Rules
- Modify the composition, parameters, and pricing of services by publishing updates on the site
- Set restrictions on the use of the Service
- Refuse service without explanation
6. Rights and obligations of the Client
The Client undertakes to:
- Provide accurate and current information when placing an order
- Comply with this offer, the Terms of Use, and the Service Rules
- Independently assess the risks associated with possible violations of third-party platform terms of service
- Not use the Service for illegal or fraudulent purposes
- Not modify or delete the promoted content while the order is being fulfilled
The Client has the right to:
- Receive services in accordance with the paid order parameters
- Contact the support team with any questions related to orders
- Request a refund in cases provided for by the Refund Policy
7. Liability of the parties
The Service Provider is not liable for:
- Actions taken by platforms (Twitch, Kick, etc.) against the Client's account, including bans and restrictions
- Failure to achieve a specific business outcome or commercial goal
- Losses arising from the Client providing incorrect data or links
- Failures by payment providers and third-party partners
- Indirect, incidental, or punitive damages
- Temporary unavailability of the Service due to maintenance or force majeure
The Service Provider's liability is limited to the amount of the specific paid order in respect of which the claim arose.
8. Force majeure
The parties are released from liability for failure to perform obligations arising from force majeure circumstances: natural disasters, wars and armed conflicts, acts of government authorities, cyberattacks on infrastructure, large-scale technical disasters, and platform unavailability due to causes beyond the parties' control. The party affected by force majeure shall notify the other party within a reasonable time.
9. Confidentiality
The processing of the Client's personal data under this agreement is carried out in accordance with the Privacy Policy of streamreach.net.
10. Term and amendments to the offer
The offer is valid from the date of publication until it is withdrawn or replaced by the Service Provider. The Service Provider may amend the offer terms by publishing a new version on the site. Orders placed before an amendment are governed by the version in effect at the time of placement.
11. Applicable law
This offer is governed by the principles of international commercial law. Mandatory consumer protection rules of the Client's jurisdiction apply to the extent that they are obligatory and cannot be excluded by agreement of the parties.