Privacy Policy
This Privacy Policy describes how streamreach.net ("Service", "we", "us") collects, uses, and protects the personal data of users worldwide, including individuals from the European Economic Area (EEA, GDPR), the United Kingdom (UK GDPR), Russia, Ukraine, Poland, Germany, and other countries.
1. Data controller
The streamreach.net Service operates as an international online platform. The data controller (operator) of personal data is streamreach.net. For all questions related to the processing of personal data, please contact: [email protected]
2. What data we collect
We follow the principle of data minimization and collect only what is necessary to provide the service:
| Category | What exactly | When collected | Required |
|---|---|---|---|
| Contact data | Email address | When placing an order | Required |
| Order data | Content URL, service parameters (quantity, duration) | When placing an order | Required |
| Payment data | Not stored by us. Fully processed by Stripe / Heleket on their side | — | — |
| Technical data | IP address, browser type, session cookies | Automatically upon visit | Technically required |
⚠️ Important: We do not store or process bank card details, crypto wallet credentials, or any other payment data. All payment processing is handled by certified providers (Stripe, Heleket) in accordance with their security policies.
3. Legal bases for processing
| Purpose of processing | Legal basis (GDPR, Art. 6) |
|---|---|
| Processing and fulfilling orders | Performance of a contract (6.1.b) |
| Order status notifications | Performance of a contract (6.1.b) |
| Responding to user inquiries | Legitimate interest (6.1.f) |
| Fraud prevention and security | Legitimate interest (6.1.f) |
| Compliance with legal requirements | Legal obligation (6.1.c) |
| Anonymized site analytics | Legitimate interest (6.1.f) |
4. Sharing data with third parties
We do not sell or disclose personal data for commercial purposes. Data is shared solely for the purpose of fulfilling orders with the following categories of recipients:
- Stripe, Inc. — bank payment processor (PCI DSS Level 1). Policy: stripe.com/privacy
- Heleket — cryptocurrency payment processor. Policy: heleket.com/privacy
- Third-party promotion providers — partners who directly deliver the service. Only the content URL is shared with them — without the user's personal data.
- Government authorities — in cases expressly required by applicable law.
5. International data transfers
Due to the international nature of the Service, data may be processed in countries outside your region. When transferring from the EEA to third countries, we apply Standard Contractual Clauses (SCCs) or other protection mechanisms provided under Chapter V of the GDPR.
6. Data retention periods
- Order data and email addresses: 3 years from the date of the last transaction
- Technical logs: 90 days
- Data required for legal obligations: as required by applicable law
Upon expiration of the retention periods, data is permanently deleted or anonymized.
7. Your rights
Depending on your jurisdiction, you have the right to:
- Access — obtain a copy of the personal data being processed
- Rectification — request correction of inaccurate data
- Erasure ("right to be forgotten") — request deletion of data where grounds exist
- Restriction of processing — in certain cases provided for under the GDPR
- Data portability — receive data in a structured, machine-readable format
- Objection — to processing based on legitimate interest
- Withdrawal of consent — at any time (does not affect the lawfulness of processing prior to withdrawal)
To exercise your rights, send a request to [email protected]. We will respond within 30 days.
8. Minors
The Service is intended exclusively for individuals aged 18 and over. We do not intentionally collect data from minors. If such data is discovered, it will be deleted immediately.
9. Data security
We apply technical and organizational security measures: TLS/SSL encryption during transmission, restricted data access, and regular security audits. However, no system can guarantee absolute protection.
10. Cookies
A detailed description of the cookies we use is contained in our Cookie Policy.
11. Policy changes
We may update this Policy. We will notify you of significant changes by email or via a notice on the site. Continued use of the Service after the changes take effect constitutes acceptance of the updated Policy.
12. Contact
For all privacy-related inquiries: [email protected]